Shipping Policy

Last updated: September 21, 2026

Thank you for shopping with StellaToy! Please review the following information about order processing, shipping, and delivery.

Free Worldwide Shipping

StellaToy offers free standard shipping worldwide to all countries and regions available at checkout. No additional standard shipping fee will be charged.

Any customs duties, import taxes, or handling fees imposed by the destination country are not included and, where applicable, are the customer’s responsibility.

Order Processing

• In-stock products: Usually dispatched within 3–5 business days.

• Pre-order products: The estimated production and shipping date is shown on the individual product page.

• Custom-made products: Production time will be confirmed with you before payment.

Orders containing both in-stock and pre-order products may be shipped separately.

Delivery Time

After dispatch, delivery usually takes approximately 7–12 business days.

Delivery may take longer because of customs inspections, local carrier delays, holidays, severe weather, or remote delivery locations. These circumstances are outside our direct control.

Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking information. Tracking updates may take several business days to appear.

Please ensure that your shipping address and contact information are correct before placing your order.

Pre-Order Products

Pre-order products are still in production or awaiting restock. The estimated completion or shipping date will be displayed on the product page.

Production schedules are estimates and may occasionally change. If a significant delay affects your order, we will contact you using the email address provided at checkout.

Damaged or Missing Items

Please inspect your package after delivery. If an item arrives damaged or something is missing, contact us within 7 days of delivery.

Include your order number and clear photos of the product and packaging so we can review the issue and provide an appropriate solution.

Contact Us

For shipping, tracking, or delivery questions, please contact:

Email: support@stellatoy.com